Expanding Roles of Training Professionals

Conventional roles and skills

  • Design and develop
  • Develop individual brain power
  • Develop content knowledge
  • Deliver or coordinate classes
  • Develop and produce events and products
  • Coordinate short-term events and interactions
  • Deliver from content inventory
  • Share skills and knowledge
  • Focus on employees as learners
  • Measure “butts in seats” and Web hits
  • Reactive problem solving

Future roles and skills

  • Develop and purchase
  • Manage organizational brain power
  • Develop individual learning power, establish associations, find relevant materials, and make meaning
  • Focus on organizational readiness and management of knowledge resources
  • Create and nurture place-bound and online environments that continuously support and develop people
  • Broker systems to be used before and after classes
  • Perform analysis to customize and tailor content
  • Manage knowledge resources
  • Develop programs for managers and students as learners
  • Measure contribution to strategic goals
  • Proactive problem solving

Essentially, this article is predicting that trainers will involve into more of a consultant role where a larger responsibility will be managing e resources and learning opportunities. This new role will be proactive and seems to be a very much in the vein of “give the customer what they want.”